Order Processing Related

  • At present, due to the epidemic, international transportation is unstable. In order not to reduce the overall service quality of the website, the international service is temporarily closed, and it is only responsible for orders in the United States. Follow-up adjustments will be announced on the website.
  • The website's order processing deadline is 5:00 pm on each working day, and orders placed after 5:00 pm on a working day will be dispatched on the next working day. Orders placed after 5 pm on Fridays and all day on weekends and holidays will be processed on the next business day.
  • Order processing time is generally 1 to 2 working days. (If the order processing time exceeds 10 working days without special remarks, please contact us by email, and we will arrange a refund for you without shipping.)
  • Shipping time for products is 3 to 15 business days. (If the shipping time is too long, more than 60 natural days, please contact us by email, and we will arrange a refund for you as soon as possible.)
  • Our delivery time is the sum of order processing time and shipping time, generally 4 to 17 working days.
  • If your goods are lost in transit, you can contact us by email at contact@diamonele.com, although we are not responsible for this, we can help you to contact the logistics company as best you can.
  • As long as your purchase amount is greater than or equal to 60 US dollars, you can enjoy free shipping; if the purchase amount is less than 60 US dollars, you need to pay an additional 8 US dollars for shipping.
  • Sales tax is borne by the user and we are not responsible for any taxes.